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Meet your new IT department

Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to our business and in need of attention to ensure it's running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

Total IT support and management for a fixed monthly price - it's that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive and professional approach means we are your IT department. By optimizing your network's performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support - we handle it all for a single, predictable price.

Do these issues plague your business?

• No Technology Plan? Does your organization lack a strategy for how technology can best serve it into the future?
• Management struggles? Need to find a more efficient way to manage your company's network?
• Not staying current? With increasing network complexity, do you struggle to keep up with IT advancements and security threats?

Program Features:

• Lets you focus on your business: We are your networking watchdog, enabling you to focus on your core business activities instead of managing a network or its problems.
• Protection of your IT investment: With ongoing professional maintenance, your most critical network devices will always be as stable and as reliable as the day they were first installed.
• A single monthly price for superior network care: No more guessing what IT support cost. Receive guaranteed predictability of your IT support costs and avoid high emergency fees. One monthly fee covers all support.

Program Features:

• Service and Business Continuity ensures disasters won't impact your access to critical data and applications. We implement multiple layers of data backup, protection and redundancy.
• Change Management helps to avoid any impact or damage to your IT infrastructure. All hardware, software or policy changes are subject to our thorough change management plan.
• Projects and Integration to ensure a smooth and rapid deployment for your system changes - whether you require a hardware upgrade, software migration or a complete network install.
• Quarterly Strategy and Planning Meetings allow us to help you build and manage a long-term technology plan to support your business. This enables you to make the best business decisions possible.
• Asset Lifecycle Management provides ongoing upgrades, replacement and disposal off all hardware and software by tracking your IT assets through their entire lifespan.
• Dedicated Account Manager servers as a single point of contact to answer any questions you may have about your account or our solutions. This saves time and guesswork for you.

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Standard Features	Description
Projects and Integrations	New rollouts, VoIP, integration, software upgrades, hardware installs - we do it all
Vendor Relationship Management	We interface directly with software vendors on your behalf on all support issues
IT Asset Lifecycle Management	Ongoing upgrades, replacement and disposal of all hardware and software
Asset Reporting	Greater control of your IT assets through regular audits of what you have
Training	Out IT experts train your staff on efficient use of all your vital software applications
Absolute Security	Encryption, digital rights, intrusion prevention and a hardened environment
Total Backup	Guaranteed continuity of your critical business services and data
Unlimited Network Support	Unlimited maintenance, response and emergency support of your entire network
PC Complete	Unlimited preventative maintenance, response and troubleshooting of your PC's
Complete Server Monitoring	Monitoring of the health and performance of your servers and shared applications
Complete Monitoring	In-depth health performance monitoring of all elements of your business' IT assets
Onsite Response	Technicians are dispatched to your office when IT support issues arise

"Complete Network Management"

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